Get help using ShortQR — whether you've hit a broken link, need something updated, or just want a quick answer before reaching out. Support is handled by our own team, so requests get a real, specific reply rather than a canned response.
Quick Answers
Most common questions — is it free, do links expire, is it safe — are answered on our FAQ page. That's the fastest place to check first.
My Short Link Isn't Working
If a short link you created isn't redirecting correctly, use the contact form and include both the short link and the original long URL you shortened. Our team will look into it.
I Need a Link Updated or Removed
To request an update to a link you created, or to report a link that violates our Terms & Conditions, send the short link and a brief description through the contact form.
Copyright Concerns
If a short link redirects to content that infringes your copyright, see our DMCA Policy for how to file a notice.
Security Concerns
If you believe you've found a security vulnerability affecting ShortQR, see our Security Policy for how to report it responsibly.
Common Support Topics
- Broken or non-redirecting links: Usually caused by the destination page being deleted or moved — a new short link is needed once you have the correct destination.
- Requesting a link takedown: If a link you created is no longer needed, or if you're reporting a link that violates our terms, contact us with the short link.
- QR code not scanning: Check that the code has enough contrast against its background and isn't too small — see our QR Code Generator Guide for sizing tips.
- Dynamic QR code destination changes: Use your private edit link from when you created the code — see the Dynamic QR Code Guide for details.
- General product questions: Start with the FAQ page, which covers the URL Shortener, QR Code Generator, and Dynamic QR Code tool separately.
Other Ways to Reach Us
- Contact form: shortqr.in/contact
- Email: support@shortqr.in
Frequently Asked Questions — Support
My short link isn't redirecting — what should I do?
Use the contact form and include both the short link and the original long URL you shortened, if you have it. Our team will look into why the redirect isn't working.
How do I get a link I created updated or removed?
Send the short link and a brief description of your request through the contact form. Requests to update a destination or remove a link that violates our Terms & Conditions are handled manually by our team.
Where do I report copyright infringement on a linked destination?
See our DMCA Policy page for how to file a formal copyright notice for content a short link redirects to.
Is there a live chat or phone support option?
Support is currently handled through the contact form and email at support@shortqr.in, with replies typically within 24–48 hours on working days.
Where can I find quick answers without contacting support?
Check the FAQ page first — it covers the most common questions about the URL shortener, QR code generator, and dynamic QR code tool instantly.
Still stuck? Contact our team — free, no signup required to get help.